Customer Service Announcement, Covid-19
In these unprecedented times, we at TCH Leasing are doing everything possible to maintain the health and well-being of our staff, our customers and suppliers and endeavouring to do our bit to minimise the transmission of the virus that currently threatens our nation and the wider world.
Our office currently remains closed whilst we are providing a full service to our customers by home working. However, we are working towards re-opening as soon as it is appropriate to do so. With this in mind, we have decided to put the following measures in place to make sure that no matter how you interact with us, our combined safety is of the utmost importance;
Many of our members of staff are currently working from home and we are taking steps to extend this facility to the remainder of our teams.
Consulting with our staff providing a risk assessment and COVID-19 information, raising awareness by displaying signage, providing briefings and undertaking contactless temperature checks.
Respectfully requesting people not to enter our premises if they have COVID-19 symptoms, such as a high temperature, new continuous cough or loss of taste or smell.
Taking steps enabling people to maintain 2m distancing, by clearing space, providing floor markings, one-way systems, screens and barriers, and reducing the population of work areas.
Encouraging increased frequency of handwashing and frequent cleaning of surfaces/ touchpoints, with the availability of suitable washing facilities and as a minimum, provide hand sanitiser at entrances/exits.
In the rare occurrence where employees are unable to facilitate a task while maintaining a 2m distance, additional control measures will be adopted, and the time taken on the activity minimised.
Regularly reviewing our risk assessment, observing the latest COVID-19 government guidance.
We will continue to work as before, with all telephone calls diverted to working staff members to ensure that callers are responded to and where necessary obtain service or breakdown cover.
Naturally, we would urge that you only use these facilities, when open, if absolutely necessary because you are complying with one of the permitted circumstances for leaving home as advised by the Government.
Many of our suppliers are also taking similar action and so it might not be possible to deliver or collect vehicles in the immediate future whilst these restrictions remain in place. However, our staff are available to answer any of your queries, in respect to quotations, contract amendments, terminations or any other issues that arise. We will endeavour to supply the best service possible, but please bear with us if we do not meet the standards we expect of ourselves in normal times.
In the meantime, please take every care and stay safe. We look forward to serving you in the future.
Stay Alert / Control the Virus / Save Lives
Joint Managing Director