Customer Service Announcement, Covid-19
In these unprecedented times, we at TCH Leasing are doing everything possible to maintain the health and well-being of our staff, our customers and suppliers and endeavouring to do our bit to minimise the transmission of the virus that currently threatens our nation and the wider world. To this end, we have taken the difficult decision to close our offices in line with Government pleas to avoid travel and interaction.
Most of our members of staff can work from home and we are taking steps to extend this facility to the remainder of our teams. We have also diverted telephone calls to ensure that callers are responded to and where necessary obtain service or breakdown cover. Naturally, we would urge that you only use these facilities if absolutely necessary because you are complying with one of the permitted circumstances for leaving home as advised by the Government.
Many of our suppliers are also taking similar action and so it will not be possible to deliver or collect vehicles in the near future whilst these restrictions remain in place. However, our staff are available to answer any of your queries, in respect of quotations, contract amendments, terminations or any other issues that arise. We will endeavour to supply the best service possible, but please bear with us if we do not meet the standards we expect of ourselves in normal times.
In the meantime, please take every care and stay safe. We look forward to serving you in the future.
Joint Managing Director