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MoDel Improves TCH Leasing Vehicle Deliveries

Recently, we have been able to streamline our vehicle delivery and collection routine since switching to MoDel, Ebbon-Dacs' Electronic vehicle delivery and collection solution.

As we supply and manage a fleet of around 8,000 vehicles on behalf of corporate customers, the switch to Ebbon-Dacs' MoDel solution has allowed several efficiencies and improvements in our process.

In the past, problems have arisen through delays and inaccuracies in the delivery notes and vehicle condition reports which, without satisfactory evidence, were time-consuming and problematic to resolve. MoDel has allowed improvements in accuracy with undeniable evidence of vehicle condition at the time of delivery for the new vehicle and any vehicle being returned. MoDel allows readily downloadable photographs to be taken of all vehicles being delivered and collected.

Using MoDel has helped us accurately estimate end-of-contact damage charges. We have a policy of only charging for vehicle damage where it is necessary and in line with the BVRLA Fair Wear and Tear policy, so having the condition of the vehicle accurately captured in photographic form has allowed vehicle disputes to be dramatically reduced.

Our business processing manager, Jane Ibbotson has said there's been several benefits from introducing the MoDel-VM system; "The problem of missing paperwork has disappeared and we can now pay our preferred suppliers faster as we can download the information we need directly from the system rather than waiting for delivery notes to reach us." she said.

“Our disposals department now has clear photographic evidence of the condition of vehicles coming back to us which helps them. And should we get a call from the driver saying they have noticed damage on their vehicle several days after receiving it, we can refer to the photographs on MoDel to confirm whether or not damage was visible at the time of delivery.

“It is a much more modern, fully automated and efficient delivery and collection system and the results come straight into our back office, backed up by great support from Ebbon-Dacs and very detailed management information reports.”

Michael Terry, head of commercial for MoDel at Ebbon-Dacs, said: “We are delighted by the improvement in vehicle delivery and collection efficiencies that TCH Leasing has witnessed since switching to MoDel-VM.”

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