Dispute Resolution

Alternative Dispute Resolution (ADR)

At TCH Leasing we will always strive to ensure that you are completely satisfied in all your dealings with us, however, there may be instances where you are not satisfied with either the goods we have supplied to you or with the service we have provided. If you are not completely satisfied we would encourage you to contact us directly so that we may endeavour to rectify the situation.

There may be rare occasions where we are unable to resolve a dispute in this event we would refer you to our certified ADR provider, the BVRLA.

ADR is a process that enables disputes between a consumer and a business to be settled via an independent and impartial mechanism.

Further details about the BVRLA’s service can be found at:

http://www.bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service

If the dispute relates to financial services then the Financial Ombudsman Service (FOS) may be able to assist their details can be found at:

http://www.financial-ombudsman.org.uk/


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Should you need to contact us,
you'll find us at:

  • 9 Brookdale Court, Chapeltown, Sheffield, South Yorkshire S35 2PT
  • 0333 0146 059
  • Emergency Assist     0333 240 7158     
  • info@tchleasing.co.uk